Shipping Policy – Domestic Orders

Swastik Hampers

1. Order Processing Time

All orders are processed within 2–4 business days.

• Customized orders and pre-orders may require additional processing time. Any additional time will be communicated at the time of order confirmation.

• Orders are not processed, shipped, or delivered on weekends or public holidays.

2. Shipping & Delivery Time

Once dispatched, domestic orders are typically delivered within 4–6 business days.

Estimated total delivery time: 8–12 working days.

Delivery may take longer for Northeastern states, Jammu & Kashmir, Lakshadweep, Andaman & Nicobar Islands, and other hilly, remote, or special regions of India.

Delivery timelines may vary depending on the courier partner, destination, weather conditions, and other operational factors.

3. Delays & Unforeseen Circumstances

Swastik Hampers is not responsible for delays caused by circumstances beyond our control, including:

• Weather conditions
• Courier or logistics delays
• Strikes or transportation disruptions
• Natural calamities
• Regional restrictions
• Operational issues

We appreciate your patience and understanding in such situations.

4. High Order Volume

During peak seasons, festive periods, sales, and promotional events, processing or transit times may be longer than usual.

Please allow additional time for delivery during such periods.

5. Significant Delays

In case of any major or unusual delay, we will make reasonable efforts to notify you via WhatsApp or email.

6. Order Cancellation

Orders once placed cannot be cancelled.

7. Return Due to Delivery Issues

If a parcel is dispatched and subsequently returned to us due to any of the following reasons:

• Customer not answering calls from the courier
• Incorrect or incomplete address
• Incorrect pincode
• Customer being unavailable at the time of delivery
• Refusal to accept the parcel
• Any other issue attributable to the customer

The parcel will be treated as a Return to Origin (RTO).

8. Reshipping of Returned Parcels

If the customer wishes to have an RTO parcel reshipped:

• The customer must bear the shipping charges for the initial dispatch, return to origin, and reshipping.

• All applicable shipping charges must be paid in advance before reshipping.

• Reshipping will be processed only after the returned parcel is received by us.

• Any additional courier charges, if applicable, will also be payable by the customer.

9. Free Shipping

Free shipping is available on eligible full-prepaid orders above ₹15,000 using the applicable free-shipping coupon.

• The coupon must be applied manually at checkout.

• Free shipping is not applicable to COD or Partial COD orders.

• Free shipping eligibility is subject to the terms mentioned on the website at the time of purchase.

10. Partial COD

Partial COD is available on eligible orders.

30% of the order value is payable in advance, and the remaining 70% is payable at the time of delivery.

Applicable COD or handling charges, if any, will be communicated at the time of order confirmation.

11. Contact Us

For any shipping-related queries, please contact us:

Email: swastikhamper@gmail.com
WhatsApp: +91 7987387491

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Thank you for choosing Swastik Hampers 🤍

We appreciate your trust and cooperation.