Refund policy
Refund, Cancellation & Return Policy
Swastik Hampers
We want every order to reach you safely and as expected. Since many of our products are handcrafted, customised, or specially prepared for each order, we follow the policy below to ensure a fair experience for both our customers and our team.
1. Order Cancellation
Once an order is confirmed, it cannot normally be cancelled, as we may immediately begin procurement, customisation, packing, or production.
For customised or personalised orders, cancellation is not possible once the preparation process has started.
In exceptional circumstances, Swastik Hampers may review a cancellation request depending on the stage of the order. If approved, the resolution may be provided as store credit or another suitable option.
2. Refunds
Refunds are not applicable for change-of-mind or preference-based requests, including:
• Change of mind after placing the order
• Colour preference, where products are supplied in assorted colours
• Design preference
• Personal preference regarding the appearance or finish of a product
• Customer choosing not to accept the order
As our products may be handcrafted, customised, or specially prepared for individual orders, confirmed orders are generally not eligible for monetary refunds.
Where an exceptional refund is approved by Swastik Hampers, the applicable amount and method of resolution will be communicated to the customer.
3. Partial COD – Advance Payment
For eligible Partial COD orders:
• 30% of the total order value is payable at the time of placing the order.
• The remaining 70% is payable at the time of delivery.
• The 30% advance payment is non-refundable and non-transferable once the order has been confirmed.
This advance cannot be refunded in cases such as cancellation, change of mind, refusal to accept the parcel, customer unavailability, incorrect or incomplete address, or other customer-related circumstances.
Partial COD orders are also not eligible for free-shipping coupons.
4. Damaged or Incorrect Products
If you receive a damaged product or an incorrect item, please contact us within 24 hours of delivery.
To help us verify the issue and coordinate with our courier partner, a complete and continuous unboxing video is required.
The video should:
• Begin with the sealed parcel
• Clearly show the shipping label and address
• Show all sides of the parcel before opening
• Capture the complete opening of the parcel
• Clearly show the product and the issue
The video should be continuous and unedited.
Please keep the product and its original packaging safely with you until our team has reviewed the complaint.
Once the issue has been verified, we will provide an appropriate resolution, which may include a replacement, store credit, or refund, depending on the circumstances.
Our team will review the complaint and respond within 48–72 working hours.
5. Handmade Products & Minor Variations
Our products are often handcrafted and assembled by hand. Because of this, small variations are a natural part of the handmade process.
These may include:
• Minor glue marks or finishing variations
• Slight variation in placement of embellishments
• Small variations in colour, texture, or finish
• Minor looseness of decorative elements
Such minor variations are not generally considered product damage or manufacturing defects.
We carefully check our products before dispatch and make every effort to ensure they reach you in good condition.
6. Returns & Replacement
For an approved damaged or incorrect-product complaint, we will arrange a reverse pickup wherever the service is available.
If reverse pickup is unavailable at your location, we may request you to send the product back to us.
Eligible return courier charges will be reimbursed after:
• The product is received by us
• The issue is verified
• The courier receipt is shared with our team
Replacement or another approved resolution will be processed after verification.
7. Return to Origin (RTO)
If an order is returned to us because of a customer-related delivery issue, such as:
• Incorrect or incomplete address
• Incorrect pincode
• Customer being unavailable
• Customer being unreachable by the courier
• Customer not responding to courier calls
• Refusal or non-acceptance of the parcel
the parcel will be treated as Return to Origin (RTO).
If you would like the parcel to be reshipped, the applicable shipping charges for:
- Initial dispatch
- Return to Origin
- Reshipping to the customer
will be payable by the customer in advance.
Reshipping will be initiated once the returned parcel is received by us and the applicable charges have been paid.
8. How We Handle Refunds
Every refund or replacement request is reviewed based on the order details, product, photographs/videos, packing records, and circumstances of the case.
For approved refunds, the applicable refund method and timeline will be communicated by our team.
Where a monetary refund is not applicable, store credit or another suitable resolution may be offered, wherever appropriate.
9. Contact Us
If you have any concern regarding your order, please contact us before sending anything back.
Email: swastikhamper@gmail.com
WhatsApp: +91 7987387491
Our team will be happy to guide you through the appropriate process.
Thank you for choosing Swastik Hampers 🤍
We truly appreciate your trust and support.