Refund policy


Cancellation, Return & Refund Policy

Swastik HampersWe request all customers to read this policy carefully before placing an order.

 

1. Returns & Cancellations

  • Orders cannot be cancelled or returned once placed.
  • We do not accept returns or exchanges based on personal preferences, including:
    • Color choice (products are sent in assorted / random colors only)
    • Design liking or change of mind

  • Returns or replacements are accepted only in cases of damaged or incorrect product delivery, subject to the conditions mentioned below.

 

2. Damaged or Incorrect Product Delivery (Accepted Cases)

If you receive a damaged, defective, or incorrect product, we will provide a replacement via the next available courier, subject to verification.

📦 Mandatory Unboxing & Complaint Policy

  • Complaint must be reported within 24 hours of delivery
  • A complete 360° unboxing/opening video is mandatory
  • The video must:
    • Start from the sealed parcel
    • Clearly show the address label
    • Show all sides of the parcel
    • Clearly display the damage or incorrect product

  • The video must be continuous (no cuts, pauses, edits, or fast-forwarding)
  • No complaint will be accepted without a full unedited unboxing video
  • Our team will respond within 48–72 working hours

3. Handmade Product Disclaimer (Important)

Most of our products are handcrafted. Hence, minor imperfections such as:

  • Glue marks or slight glue removal
  • Loose embellishments
  • Small parts that can be easily fixed using basic adhesive (Fevikwik / glue)

are inherent to handmade products and will NOT be considered as damage.

➡️ Such cases are not eligible for return, replacement, or refund under any circumstances.

 

4. Reverse Pickup & Replacement Process

  • If reverse pickup is unavailable, the customer will be required to courier the product back to us.
  • Please ensure:
    • Your name and mobile number are mentioned on the package

  • Courier charges will be reimbursed only after:
    • We receive the damaged product
    • Courier receipt is shared and verified

5. Return Due to Delivery Issues (Customer Responsibility)

If a parcel is dispatched and returns to us due to any of the following reasons:

  • Customer not picking up calls
  • Wrong or incomplete address
  • Customer unavailable at delivery time
  • Incorrect pincode


📦 Reshipping the Parcel

  • If the customer wishes to get the parcel reshipped:
    • Shipping charges for all three transits must be paid in advance:
      1. Initial dispatch
      2. Return to us
      3. Reshipping to customer


  • Reshipping will be processed only after the returned parcel is received by us

 

⚠️ Important:

Once an order is dispatched, cancellation is not possible, as packing and shipping costs have already been incurred.

 

6. Final Notes

  • Fake, edited, or incomplete videos will not be entertained
  • This policy exists to maintain transparency and fair business practices
  • By placing an order with Swastik Hampers, you agree to all the above terms

 

Thank you for your understanding and cooperation 🤍

Team Swastik Hampers